Payment Policy Payments for services are due the weekend before the week that service begins. If payment is not received on time, a $10.00 late fee may be added to your invoice for each day it is past due.Your visits will be canceled and you will no longer receive service. WTF accepts through PayPal ONLY. If Client requests to extend services, the Client guarantees payment at the same rate for all services provided upon return plus a last minute fee. Although not required, if you wish to tip the Pet Sitter, simply include the tip in your payment or if you prefer cash left that is fine as well. You may leave a note on the invoice or let the sitter know you tipped if you would like. For ALL BOOKINGS we will not credit or refund your account if you end your trip early. If you cancel we need 48 notice.Discount Policy Effective January 2022 , WTF will only be offering a Weekly Walking discount rate of 5%. This discount applies to our weekly regulars only THAT BOOK (5 DAYS A WEEK) . Holiday Fee We charge a Holiday Fee of ($10.00 per visit ) for visits on all Federal holidays/ holiday weekends included Cancellation Policy No refunds or credits will be given for cancelations after payment is received. No refunds or credits will be given for early returns as well. Last minute Cancellations for work day visits we need 48 hr notice or charge for that day.Extended Care Policy * All households with more than four pets or any caged pet that requires attention will require an extended visit so that the proper care can be provided.Key Policy For reliable service with the least liability, it is required that all clients obtain and utilize a key storage lock box to hold a key to the residence. Clients should obtain one with at least a four digit code that either easily hangs from a doorknob or railing, or is wall mounted. This policy does not apply to those with key-less entries.Destruction Policy Most often destruction by pets happen when the pet is lonely or bored but there may be other triggers as well. We will make all attempts to limit such actions. We are not liable for any damage done to the clients home or personal property by their pets. Should your pet soil the carpet, floor or furniture we will strive to clean the areas to the best of our abilities. Damages Policy We are not responsible for damages or loss to your home beyond our control(i.e. leaks, electrical problems, acts of nature, burglary). In such situations we will contact you immediately before taking action to resolve the problem.Vaccination Policy Client understands and agrees that by leaving their pet(s) in our care that we have relied on Client's representations that their pet(s) has/have been vaccinated and is/are in good health. Client agrees to keep their pet(s) current on ALL vet recommended vaccinations as long as Client is receiving services from WTF. Client further acknowledges that any history or tendency by their pet(s) towards straying, fighting, biting, destructive behavior, or property damage has been fully disclosed to us.Medical Policy WTF is authorized to seek any emergency veterinarian assistance needed during visits, at the cost of the Client, from any veterinarian as chosen by the sitter, should Client's own vet not be available. We will, of course, make an effort to contact the Client before veterinary care is sought, but reserve the right to have pets treated, in the event the Client and their emergency contact is unreachable. WTF will not be held responsible for the health/well-being of the pet should Client refuse veterinary care when pet sitter deems it is necessary. WTF is not responsible if, despite our best efforts, a pet refuses to eat, drink, accept medication, or to be walked. Pets that will not eat/drink or take medication will be transported to a vet, at the Client's cost.Emergency and Visitor Policy Please provide the name of an emergency contact, neighbor, friend or family or company, to be contacted should a house-hold emergency occur such a burst water pipes or air conditioner/heat stop working, and we are unable to reach you. If anyone else has access to your home while we are pet sitting, we need to be aware of it. All other individuals that visit the home MUST leave a log of their visit, which will include their reason for being in the home, their name, a contact number, and time of their arrival and departure. WTF asks that the Client schedule all other services, such as housekeeping, pool cleaning, and yard work, for dates/times when WTF will not be providing service. WTF cannot be held liable for the deeds or misdeeds of other individuals and therefore voids any liability during the duration of services. It is the Client's responsibility to ensure that WTF is provided with information regarding any friends, relatives, neighbors, or others whom the client has given access to the home in their absence. We will not enter the home if someone we do not know is on the premises. It is suggested that arrangements be made with someone to evacuate your pets in case of a disaster or weather related event/crisis/”Code Red”. WTF will definitely try to see to your pets safety/care should such events occur, but cannot guarantee it.Additional Meet & Greet Fee First meet and greets are free. If you request another meet and greet for a follow up with new instructions for the pets there will be an additional fee for this additional meet and greet. By clicking "Agree & Submit" you are confirming your acceptance of these policies. 